Review management
The business reviews incoming reviews, sees the rating and can adjust the publication status. Deleting is reserved for a manager.
Overview · rating · publication status
13 / Reviews & Guest Feedback
Feedback is only worth something when the business can place it.
A guest rates dishes and service at the table. The business sees what comes in and decides what may become public.
ALLRECA collects guest feedback in the restaurant environment. The manager moderates, links a testimonial to the business and keeps guest contact off the public page.
- ForService staff and manager
- BasicGuest feedback, moderation, testimonials
- ConnectsMobile ordering, customer loyalty, reporting
Guest feedback · table 84 guests
“The sea bass was just right. The service kept the pace without rushing.”
Waiting for review2
- Guest feedback · table 4Wait
- Guest feedback · table 12Published
- Guest feedback · table 6Wait
Illustrative feedback display. No current guest or review data.
02 / The feedback loop
From table to publication.
Feedback is not collected anonymously somewhere on the internet. The guest rates from the table context; the business sees the feedback in the same environment as the order.
Publication is the venue's choice. Not every review automatically becomes a testimonial.
- 01
Gast opent de feedback
Vanuit de tafel of de ordercontext kiest de gast gerechten en service. Een open order is de basis.
- 02
Assessment and explanation
The guest gives a score per dish and for the service, with room for a comment and optionally a photo.
- 03
Toestemming voor publicatie
The guest gives separate consent if the feedback may appear as a testimonial on the website.
- 04
The business assesses
The manager reviews the feedback and decides what stays internal and what is published as a testimonial.
03 / Two kinds of feedback
Internal management and public publishing are not the same thing.
A review that the business assesses internally is different from a testimonial on the website. ALLRECA keeps those two surfaces apart.
Guest testimonials
Only feedback with explicit consent enters the testimonial queue. The manager chooses what appears on the public restaurant page.
Consent · moderation · publication
No import from external platforms. Reviews are not automatically imported from Google, Tripadvisor, or any other external source. Feedback comes in via our own guest flow.
04 / What is available today
First the feedback, then the publication.
Available
- Guest feedback via the table context
- Scores per dish and for service
- Explanation and optional photo
- Testimonial consent and moderation
- Public testimonial selection on the restaurant page
Limited availability
- Review settings are present, but not every setting controls the behavior of the review flow
- Publication is manual; there is no automatic review campaign
Not available
- Import from Google, Tripadvisor or other platforms
- A public review portal or review marketplace
- A guarantee of a certain rating or reputation score
05 / In operations
Feedback belongs with the guest, the order and the next step.
Customer loyalty
Feedback is a signal about the guest. Customer engagement turns it into a next step: a coupon, a point or a targeted action.
To Customer LoyaltyMobile ordering
Feedback starts at the table and the order. The same context determines which dishes the guest rates.
To Mobile OrderingReporting
Reviews and ratings remain alongside the order and payment data. Reporting makes the response traceable.
To Reporting06 / Where it fits
For businesses that want to know what the guest really thought.
Restaurant with table service
The guest rates immediately after the meal. The business sees the feedback before the next service begins.
Café or bar
Short visits call for a low threshold. The feedback flow works from the table and takes little time from the guest.
Business with a guest-facing website
Approved testimonials give the business control over what appears on its own page, without external review import.
07 / What the guest sees back
Reviews become part of the guest experience.
A review is not just a number in a dashboard. Approved testimonials appear on your own site and in the guest flow — the feedback becomes part of the experience.
The business can shorten or omit testimonials; what is online is what was approved itself. That keeps the restaurant's voice recognizable online too.
Testimonials · publication · guest flow
08 / Moderation
Every review passes the business, not an algorithm.
In the business environment, guest reviews come in in one list with score, text and location. The venue approves, resets to pending or deletes — publication only follows after approval.
The same environment contains the testimonials that may appear on your own website with the guest's consent.
Review list · moderation · testimonials
09 / The boundary
What this is and is not.
This page describes guest feedback, review management, moderation and testimonials as they exist in the restaurant environment today.
- However: collect feedback, review it and publish it as a testimonial with permission.
- Not: automatic import from external review platforms or a public review portal.
- Not: a guarantee of a higher rating, more publications or a reputation score.
Next step
Bekijk hoe feedback bij de tafel begint.
Tijdens een walkthrough kijken we welke feedback nu verloren gaat en hoe moderatie en publicatie bij de zaak kunnen blijven.
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